We offer Amazon Pay A-to-Z Guarantee to you because we want you to buy with complete confidence.
The condition of the item you buy and its timely delivery are guaranteed under the Amazon Pay A-to-Z Guarantee. The Amazon Pay A-to-z Guarantee also covers you if you do not receive an agreed-upon refund from us or if we charge an amount greater than the amount you authorized for your purchase.
The following policy applies to purchases you make using our site and when you use Amazon Pay.
The following items and situations are not covered by the Amazon Pay A-to-z Guarantee:
- Payments for services
- Payments for digital subscriptions
- Digital merchandise
- Cash or stored value instruments
- Bill payments
- Charitable donations
- Political contributions
- Prohibited items (including items violating the Amazon Pay Acceptable Use Policy)
- If you paid by credit card and the issuing bank has initiated a chargeback
- Damage or loss that occurs to goods after they are delivered to the destination you provided to your merchant (including a freight forwarder)
IF YOU USE ANOTHER PAYMENT METHOD, YOU ARE STILL COVERED:
we still promise a MONEY BACK GUARANTEE if the item you received is not as described, or if your item is damaged upon delivery. Refund policy will vary depending on each store policy; Each store is recommended to set at least a 15-day return policy. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in the United States and around the world.
FOLLOW THESE STEPS:
1. Contact Seller
Go to your order history and select the item. Discuss the issue with the seller and find a solution.
2. Apply for Refund
If you can’t come to an agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
3. Get Money Back in 15 Days or less
Most sellers will return your money in 15 days or less, however; if it’s not resolved, you can email firstname.lastname@example.org to escalate your dispute. when raising a dispute be as specify and detailed as possible and provide accurate information.
Sellers that offer ‘Free Return’ service will write ‘Free Return’ (or something similar) on their item details page. With ‘Free Return’ service, you get 15 days (on top of the on-time delivery date) to decide if you want to keep or return the item for any reason, as long as they are unused, unwashed and in its original condition – complete with the original packaging, tags, etc. (see sellers polices to check if this is applicable).
Some sellers might offer different return policy, so review each sellers return policy.