Frequently Ask Questions

How do I make an account?

To create your Online marketplace vendors account:
• Click on the ‘Sign in’ button on the top right-hand corner of the home page
• Enter a username, email and password to Sign in.

How can I update/edit my shipping or billing address details?

Go to ‘My Account’ and click on ‘Edit’ at the address tab to enter your new address.

How will I know if my order has been placed successfully?

You will receive an email confirmation from Online marketplace vendors once your order is successfully placed. The email will have all the details related to your order.

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details. You can add items to your wishlist to find them easily later!

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you received was not as described.
  • You receive the wrong item/order.